Refund Policy

This Refund Policy explains when and how you may be eligible for a refund from ActionMail LLC ("ActionMail", "we", "us", or "our"). This policy is part of our Terms of Service.

General Refund Policy

ActionMail subscriptions are generally non-refundable. When you purchase a subscription, you are paying for access to our Services for the duration of your subscription period (monthly or annual). However, we understand that exceptional circumstances may arise, and we evaluate refund requests on a case-by-case basis.

Eligibility for Refunds

14-Day Money-Back Guarantee (New Customers Only)

New customers who have never had a paid ActionMail subscription may be eligible for a full refund within the first 14 days of their initial paid subscription, subject to the following conditions:

Eligible if:

• This is your first paid ActionMail subscription
• You request the refund within 14 days of your initial payment
• You have not previously received a refund from ActionMail

Not eligible if:

• You are a returning customer who previously had a paid subscription
• More than 14 days have passed since your initial payment
• You are on a promotional or discounted plan with special terms
• You have violated our Terms of Service

Technical Issues

We may provide a refund if you experience significant technical issues that prevent you from using the Services, subject to the following conditions:

Eligible if:

• The Services are demonstrably not working as described
• You have contacted support and we were unable to resolve the issue
• You can provide documentation of the issue (screenshots, error messages, etc.)
• The issue is not caused by your own equipment, internet connection, or third-party services

Not eligible if:

• The issue is with your email provider (Gmail, Microsoft) and not ActionMail
• The issue is caused by your internet connection, browser, or device
• AI-generated content (summaries, action items) does not meet your subjective expectations
• Features work but produce results you find unsatisfactory

Service Unavailability

If ActionMail experiences extended downtime or service unavailability that significantly impacts your ability to use the Services:

Eligible if:

• The Services were unavailable for more than 72 consecutive hours
• The unavailability was not due to scheduled maintenance (which we announce in advance)
• You request a refund within 30 days of the incident

In such cases, we may offer:

• A prorated credit for the period of unavailability
• An extension of your subscription period
• A partial or full refund at our discretion

What Is NOT Refundable

The following situations are generally not eligible for refunds:

1. Change of Mind: Deciding you no longer want or need the Services after the 14-day period
2. Unused Time: Time remaining on your subscription when you cancel
3. AI Output Quality: Dissatisfaction with AI-generated summaries, action items, or categorization (AI output is provided "as is")
4. Third-Party Issues: Problems with Google, Microsoft, or other third-party services
5. Policy Violations: Account suspension or termination due to violation of our Terms of Service
6. Promotional Plans: Subscriptions purchased at promotional or discounted rates may have different refund terms
7. Enterprise Plans: Enterprise subscriptions are governed by separate agreements

How to Request a Refund

Step 1: Contact Support

Send an email to support@actionmail.app with:

• Subject: "Refund Request"
• Your registered email address
• Date of purchase
• Reason for refund request
• Any supporting documentation (screenshots, error messages, etc.)

Step 2: Review Process

Our support team will review your request and may:

• Ask for additional information
• Attempt to resolve any technical issues
• Provide a decision within 5-7 business days

Step 3: Decision

If your refund is approved:

• Refunds are processed to the original payment method
• Processing time is typically 5-10 business days
• You will receive confirmation via email

If your refund is denied:

• You will receive an explanation of the decision
• You may appeal by responding to the denial email with additional information

Refund Amounts

Chargebacks and Disputes

We encourage you to contact us before initiating a chargeback or payment dispute with your bank or credit card company. Chargebacks:

• May result in immediate suspension of your account
• Take longer to resolve than direct refund requests
• May incur fees that we may seek to recover if the chargeback is found to be invalid
• Can often be resolved more quickly through direct communication with our support team

If you believe you have been charged incorrectly, please contact support@actionmail.app first.

Billing Errors

If you believe you have been charged incorrectly (e.g., duplicate charges, incorrect amount):

1. Contact us at support@actionmail.app within 30 days of the charge
2. Provide your payment details and description of the error
3. We will investigate and correct any billing errors
4. Refunds for billing errors are processed within 5-10 business days

Subscription Downgrades

If you downgrade from a higher-tier plan to a lower-tier plan:

• The downgrade takes effect at the end of your current billing period
• No refund is provided for the difference in plan costs
• You retain access to higher-tier features until the end of your current billing period

Free Trial Conversions

If you signed up for a free trial and were converted to a paid subscription:

• You may cancel within 14 days of the first charge for a full refund (new customers only)
• After 14 days, standard refund policies apply
• It is your responsibility to cancel before the trial ends if you do not wish to be charged

Enterprise and Custom Plans

Refunds for enterprise or custom subscription plans are governed by the specific terms in your enterprise agreement. Please contact your account manager or enterprise@actionmail.app for assistance.

Currency and Payment Methods

• Refunds are processed in the same currency as the original payment
• Refunds are returned to the same payment method used for the original purchase
• If the original payment method is no longer available, alternative arrangements may be made

Questions About Refunds

If you have questions about this Refund Policy:

• Email: support@actionmail.app
• Subject: "Refund Policy Question"

Changes to This Policy

We may update this Refund Policy from time to time. If we make material changes, we will notify you by:

• Email to your registered address
• Notice on our website

The policy in effect at the time of your purchase applies to that purchase.

---

Summary

To request a refund: Email support@actionmail.app with subject "Refund Request"

Processing time: 5-10 business days after approval